At Telly Stick, we are proud to offer FREE standard shipping on all orders.
Every order is carefully inspected, packed, and assigned an end-to-end tracking number. You will receive a shipping confirmation email with your tracking link as soon as your package leaves our facility. Please allow up to 48 hours for carrier systems to update initial tracking scans.
For questions about your delivery, contact our customer support team anytime at [email protected].
Frequently Asked Shipping Questions
Can I track my order?
Yes. Every shipment includes full tracking details. Once your parcel is dispatched, we will email you your carrier tracking link. You can also monitor your package status anytime directly via our Order Tracking Page.
Will I be responsible for customs, duties, or import taxes?
Depending on your delivery destination, your shipment may be subject to local import fees, customs tariffs, or regional VAT upon arrival. These charges are assessed by local border authorities and remain the responsibility of the recipient. For specific rates, please check with your regional customs office.
What happens if my parcel is delayed, damaged, or lost in transit?
Every Telly Stick undergoes thorough quality inspection prior to packaging. Once handed off to the logistics carrier, transit progress, delivery timing, and physical handling are managed directly by the shipping service provider.
If your order arrives damaged or appears stalled in transit, please contact the courier using your tracking information to initiate a service claim. Please also notify our team at [email protected] so we can review the situation with you.
Please note: We cannot be held liable for packages delivered to incorrect addresses entered at checkout or items reported stolen after documented carrier delivery.