At Telly Stick, we want to ensure complete clarity regarding product returns, warranty replacements, and refunds. Please review our policy terms below before submitting a request.
60-Day Return Window & Eligibility
Our return policy is valid for 60 days from the date your package is delivered. Requests submitted after 60 days cannot be processed for return or exchange.
- Defective Products: Returns and refunds are accepted for hardware that exhibits verifiable manufacturing or functional defects.
- Change of Mind: We do not issue refunds for general change of mind. Discretionary exceptions may be considered under unique circumstances, provided valid proof of purchase is supplied.
- Condition Requirements: To qualify for inspection and refund, the item must be undamaged, include all original cables, remotes, and accessories, and be returned in its original product packaging.
- Non-Returnable Items: Gift cards, promotional promotional bundle items, and downloadable digital software licenses cannot be returned.
To initiate a return request, please email our support team at [email protected] with your order number and video or photo documentation illustrating the issue.
Order Cancellations
We process orders rapidly to ensure fast shipping. Cancellations can only be accommodated for full-priced orders within 60 minutes of purchase. If you need to cancel an order, email [email protected] immediately with your order details. Once processing begins, an order cannot be canceled and must follow standard return procedures.
Refund Process & Timeline
Once your return shipment is delivered and inspected by our warehouse team, we will notify you via email regarding the approval or rejection of your claim.
If approved, your refund will be credited directly to your original payment method. Please allow 5 to 10 business days for the transaction to reflect on your statement, depending on your card issuer or banking institution.
Delayed or Missing Refunds:
- Check your bank or card account statement again to confirm posting dates.
- Contact your bank or credit card company, as processing delays often occur before transactions settle.
- If you have completed these steps and have not received your funds, contact us at [email protected].
Defect Exchanges
We replace items that arrive damaged from shipping or experience functional failure. If you need to exchange your Telly Stick for an identical replacement unit, contact [email protected] to obtain return authorization.
Return Shipping Guidelines
- Customers are responsible for paying all return shipping postage. Return shipping expenses are non-refundable. If an outbound shipping fee was incurred on your order, that cost will be deducted from your final credit amount.
- For items of significant value, we strongly advise using a trackable shipping service or purchasing postal insurance. We cannot issue refunds or replacements for items lost or untracked during return transit.
- Refunds are finalized only after the returned merchandise has arrived at our warehouse and passed our physical inspection checklist.